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Change Manager Transaction Monitoring - ING

Locatie: Den Haag

Currently we are looking for 4 Change Managers Transaction Monitoring to join our Global KYC Delivery Tribe, location the Hague. These positions are open for medior to more senior candidates. In this position you will be part of the Transaction Monitoring Tribe.

Your role and work environment
As Change Manager, you drive ING’s changes in an effective and efficient way in order to realize ING’s strategy and it’s KYC obligations. Your focus will be on the execution of changes in the Transaction Monitoring space in order to improve ING's capabilities. The scope of Change Management covers issue analysis, solution design and solution implementation as well as the organisation and execution of Look Backs.

Your key responsibilities

  • You have a competent understanding and experience of KYC Policy and Regulations
  • You challenge the current status and end goal and adjust if necessary or escalate.
  • You create the organization of the high level solution, assesses to the purpose and change outcome.
  • You facilitate workshops to define epics and themes and allocate tasks and responsibilities to stakeholders.
  • You define the (integrated) (multi-year) cross border and cross functional road map and the stages towards the target solution, and conduct both impact assessments and impact analysis.
  • You align epics to the agreed investment theme road map of the tribes and identify interdependencies.
  • You stress the collective goal/interests and you guide change teams, give direction and take decisions for the teams in complex and/or uncertain situations.
  • You prepare and facilitate decision making and agreements, and ensure that all relevant stakeholders are involved across units.
  • You anticipate to possible impediments and guide interventions with leads and stakeholders (including the preparations and the agreements of the QBR process).
  • You adjust road map/solution in response to changing needs , gear between high level epic and feature and effectively communicate changes.
  • You challenge and inspire on purpose and solution, persuade fact based to come to the most effective road map.
  • You fine tune with other parts of ING to get a clear overview of the interdependencies and connect leads and stakeholders when needed.
  • You act as a role model for team member by guiding behavioral change and leveraging on interventions to lead the way.

Who are you?
You are a proactive person with a Can-Do mentality, and you are able to drive and manager large change programs in an international context. You enjoy working with multiple countries and making sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.

Your education, experience and background:

  • Master degree.
  • Proven record of relevant change execution experience preferably with international exposure.
  • You have a competent understanding and experience of KYC Policy and Regulations
  • You have experience in Transaction Monitoring and or in Payments processing
  • A personality and the capabilities to function effectively within an Agile environment.
  • Proficient expertise in driving and steering multidisciplinary initiatives. 
  • Proven experience in large transformation programs with high impact.
  • Excellent level of English.

We are offering:

  • a full time position
  • competitive salary based on your experience including  a 13th month, holiday allowance and individual savings plan
  • 27 holidays based on a 40 hour contract
  • pension
  • public transport pass
  • personal growth with many opportunities to develop yourself further
  • informal work environment with innovative colleagues who strive for the best
  • agile way of working

To apply for this challenging new role within the organization please use the link below.

Den Haag

Information and application:


Please send your application for Change Manager Transaction Monitoring at ING in Den Haag including your CV via our website.

Job code:


Job posted

28 november 2019
Apply Now

More information:

Alicja Gador

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Transistorstraat 7
1322 CJ Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

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