Vacatures voor Bancair specialisten
logo ABN AMRO Bank

Client Service Officer Operations Clearing - ABN AMRO Bank

Locatie: Amsterdam
Dienstverband: Full-time

We are looking for a:

Client Service Officer Operations Clearing

At a glance

The Client Service Officer is empathetic, a strong communicator, good listener and client service minded. The Client Service Officer takes responsibility for improving the service experience of our clients, by going the extra mile, is pro-active, takes ownership in resolving queries by being a true problem solver. The Client Service Officer looks for immediate but also long-term client satisfaction. Which does not mean we should always say yes to a client, but really search for solutions helping both the client and us, also in the long run. Interprets Management Information and uses data to find solutions to improve the service and reduce manual work.

What do you see when you envision the next step? Work on achieving your goals and develop yourself professionally and personally. Tell us your story. We want to hear it!

Your job

The Client Service Officer Operations Clearing is responsible for all communication with clients regarding operational services. Our team receives a lot of different kind of questions, which most of the time does not have an easy and straightforward answer. You really need to understand the business and be persistent to find the correct answer. When the correct answer is found, the next step is to also found a long term solution to prevent the issue or question being raised again. This could be by automation, client education or process improvements. By helping the client, it is not only important to give the correct answer content wise, but also to give the client the feeling we appreciate them every day. We are also using data to investigate where we can improve our service and based on this we will further investigate if we need to change our processes, if we could automate or if we could help and educate our clients to improve on their end. 

Working environment

ABN AMRO Clearing is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and with a sound risk framework. The Client Operations team is an international, dynamic and diverse team which works hard but also like to have fun together.

Your profile

  • Bachelor
  • 4 - 7 years working experience
  • Basic knowledge of the clearing industry (our role in the market), financial products, banking (incl. operational risks and compliance) and our regional client base or a fast learner
  • Customer oriented, listener (communicator), empathic and cooperative
  • Drive to perform and result oriented
  • Flexible and shows backbone
  • Inspires

What we offer

  • Possibility to work within an international company
  • Dynamic, highly educated environment
  • Possibilities for growth
  • Good primary and secondary conditions
     

At ABN AMRO, we use our knowledge, expertise and network to help our clients within and outside the Netherlands achieve their goals based on responsible decisions. Our clients’ interests always come first. We want clients to understand our products, and we sometimes say ‘no’ if a product involves a risk that is too high for the client. Putting clients’ interests first also means communicating in plain language and smart solutions that genuinely make a difference. That is our goal.

Locatie:
Amsterdam

Informatie en sollicitatie:

Direct solliciteren:

Please send your application for Client Service Officer Operations Clearing at ABN AMRO Bank in Amsterdam including your CV via our website.

Vacaturenummer:
41193
Vacature geplaatst op
24 november 2021
Direct Solliciteren
Meer informatie:

Please apply online via the website. For more information about this position, please contact Roos Janssen, Head of Client Operations Amsterdam AACB, by e-mail: roos.janssen@abnamroclearing.com

Lees alles over werken bij ABN AMRO Bank

Wil je deze vacature delen met je netwerk?
Contactgegevens

CareerGuide

Transistorstraat 7
1322 CJ Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

Wie we zijn

Bankcarriere.nl is onderdeel van het platform van CareerGuide, 25 vacaturebanken voor specialisten!
Onze vacaturebanken (geen bemiddeling) bieden professionals relevante vacatures binnen hun expertise.

Ook een vacature plaatsen? Neem contact met ons op:


Nienke Smit   Pieter Lammers
Nienke Smit
n.smit@careerguide.nl
06-41454957
  Pieter Lammers
p.lammers@careerguide.nl
06-41454956