Institutional Account Manager
Are you our new service-oriented Institutional Account Manager? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? We invite you to join our Institutional Service team in Amsterdam.
We are seeking an energetic colleague fluent in Dutch, and English (French is an advantage), who can support our largest partners in the Mid Europe Region.
We take pride in achieving high satisfaction and aim to enhance overall partner relationships. The Institutional Service desk acts as the primary point of contact for all day-to-day operational queries and complex issues for our institutional partners. You will be responsible for delivering exceptional service to a portfolio of asset managers and financial clients.
Your responsibilities will include, but are not limited to:
- Acting as the primary point of contact for day-to-day operational queries and escalations for your portfolio of institutional partners.
- Actively contributing to the development of our partners through educational initiatives.
- Addressing and resolving partners’ queries and escalations efficiently.
- Investigating complex partner requests in collaboration with specialists and relevant stakeholders.
- Identifying customer needs and advocating for the partner's voice within our organization.
- Managing small projects aimed at improving or developing services based on partners’ needs.
Key competencies:
- At least one year of experience in account management, middle office, or client-facing operational roles within the financial industry.
- A relevant bachelor's or master's degree is preferred; equivalent professional experience will also be considered.
- Exceptional communication skills.
- Proficiency in Dutch and English. French is an advantage.
- Ability to excel in a dynamic environment with a strong focus on task prioritization.
- Highly organized with a meticulous attention to detail.
- Enthusiastic and proactive approach.
- Strong sense of ownership and initiative
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
