Managing Consultant Front Office Support

This is what we offer you

• Salary: Gross monthly salary between EUR 5,876 and EUR 8,395 (scale 10) for a 40-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

Managing Consultant Front Office Support

Visualize leading a high-performing team at the heart of client lifecycle management across Wholesale Europe & Africa. You drive operational excellence, inspire continuous improvement, and ensure that onboarding and monitoring processes meet the highest standards. Your leadership delivers clarity, compliance, and impact.

You and your job

As Managing Consultant Front Office Support, you like to work in an international environment with different stakeholders. You help leading a specific sector team that plays a critical role in client lifecycle management across Wholesale Europe & Africa. The team supports (Global) Client Owners in fulfilling their responsibilities related to FEC, combining customer service, administrative precision, and stakeholder management with deep domain knowledge.

You ensure that onboarding and monitoring activities are executed with high quality and within agreed timelines and are good at building a network and collaboration across the organization. You drive operational control, boost efficiency, and deliver measurable impact.

Get results

• Steer and report on KPIs to monitor process quality and progress across the sector portfolio
• Connect people and departments to ensure smooth client journeys and strong alignment across the chain.
• Support in managing and coaching a team of 5-10 FOS Associates in a dynamic, fast-paced environment.
• Act as the contact point for FEC Operations, ensuring issues are resolved effectively and in control.
• Drive continuous improvement by ensuring processes are followed and identifying opportunities to enhance efficiency and quality.
• Execute change management in close collaboration with other departments and stakeholders.

Facts & Figures

• 1800 clients (9000 entities) for Europe and Africa
• With colleagues in 9 offices throughout Europe and Africa, and 3 in Asia
• More than 9 million customers around the world

Top 3 responsibilities

• Facilitate your team to collect data and analyse client documents in order to prepare (pre-working) FEC assessments, in close cooperating with our commercial colleagues.
• Controlling the FEC cycle of our clients next to pre-working all FEC administrative and client facing activities for our FEC Operations teams in Londen and Utrecht.
• Continuous improve and further professionalize the way of working by implementing newest technologies to optimize.

As Managing Consultant Front Office Support, your assignment is part of the Front Office Support E&A. This is a vibrant team of mostly young professionals, dedicated to making a meaningful impact throughout the client journey. The team is part of the Region Europa, Africa & Asia (EAA) and operates within the Client Support & Change EAA department.

Together we achieve more than alone

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Front Office Support E&A at Client Support & Change EA&A.

The 30 people in Front Office Support E&A provide portfolio- and transaction-level support to Client Owners based in Region EAA. Working together is the way we work; as 1 results- and client-oriented team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 35 countries for over 9 million customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent

• A completed Master’s degree in Finance or Law is a must.
• Over 5 years of proven experience as operational manager in a result-driven environment outside Rabobank.
• Proven knowledge of financial-economic regulations and experience in FEC-related topics.
• Lean Six Sigma Green or Blackbelt is a must.
• Proven experience with Business Process Management.
• Advanced proficiency in Excel; experience with MI tools such as Firebird and PowerBI is a plus.
• Strong command of English (verbal and written); Dutch is a plus.
• Excellent communication and stakeholder management skills, with the ability to connect across departments and levels.
• Knowledge of primary banking processes, risk management, wholesale products, and systems is a plus.

You and the job application process

Reply to the vacancy for Managing Consultant Front Office Support at Rabobank before the closing date.

• This is a position for 6-12 months.
• With your application, please include a cover letter.
• Any questions about the job content? Contact: Estrild van Houten, Head Client Support & Change EAA via estrild.van.houten@rabobank.com
• Any questions about working at Rabobank and the process? Contact Ingrid Dillen, Corporate Recruiter, via Ingrid.dillen@rabobank.nl
• If you are selected for an interview, Bo, our virtual assistant, will reach out to you via SMS and email to schedule the interview.
• You can find answers to the most frequently asked questions on rabobank.jobs/en/faq.
• A security check is part of the process.
• We respect your privacy.

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