Teamlead CDD

Role purpose: Lead the Customer Due Diligence (CDD) function to ensure high-quality KYC/AML onboarding and ongoing review, meeting regulatory requirements and internal risk standards.

Core responsibilities

Manage and coach a CDD/KYC team, setting priorities, KPIs, and quality standards.
Oversee end-to-end CDD processes for onboarding, periodic reviews, and event-driven reviews.
Ensure accurate risk assessments, customer risk rating, and documentation completeness.
Handle escalations for high-risk customers, complex ownership structures, and PEP/sanctions-related cases.
Coordinate with Compliance, AML, Legal, Operations, and business stakeholders to resolve cases efficiently.
Monitor regulatory changes and translate them into process updates, controls, and team guidance.
Drive continuous improvement through process optimization, tooling, and workflow standardization.
Report on performance, backlog, quality findings, and key risk indicators to management.

Required skills and experience

CDD/KYC expertise with solid understanding of AML/CTF requirements and risk-based approach.
Leadership experience in managing analysts and delivering measurable outcomes.
Analytical skills to assess risk, interpret documentation, and identify red flags.
Stakeholder management and clear communication across multiple departments.
Experience with CDD tools, screening systems, and case management workflows.

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

Since the beginning of 2022, we have started the transformation of our organization to a One Bank operating model. For KYC & FC this means moving towards an integrated organization design focused on uniform and efficient processes, single points of responsibility for the group, improve the quality of our processes and ensure continuity throughout the whole group.
We are looking for a people and result oriented team manager to join forces together and take on the challenge of Team lead CDD.

How you will make a difference

As team lead CDD, you bear hierarchical responsibility for operational Customer Due Diligence (CDD) activities for one of the customer segments of Triodos Bank. You drive the delivery and quality improvement of CDD activities across your team. You are the linking pin for harmonization and operational excellence.

What’s your focus:

Steer a team that is responsible for delivering timely and compliant execution of CDD client files for business /private customers in the full KYC cycle.
Make sure that the team is operationally efficient, both in capacity as well as competencies.
Set clear qualitative as well as quantitative objectives, KPI’s and year plans for the team, closely monitor if these are met, and take action if needed.
Provide management information on the operational performance.
Monitor the uniform, compliant implementation and application of CDD procedures throughout the team.
Contribute to and implement structural and uniform process and quality improvements within the CDD area in close collaboration with other operational teams and the Centre of Expertise (CoE)

What you will bring

A true people leader for the CDD co-workers you are able to explain KYC & FC strategy and business plans, set appropriate performance objectives, motivate co-workers to do extraordinary things to achieve the objectives, drive personal and professional development, FLOW dialogues and coach direct reports to reach their full potential.

You are an KYC/CDD management professional who has expert knowledge of CDD processes and a thorough knowledge of applicable regulatory framework and laws. You are a competent professional and people manager, used to collaborate with mid and senior management. You have good stakeholder management skills and like collaborating with other departments in the first as well as the second line.

This is complemented by:

Extensive experience in a complex CDD environment, including relevant management experience;
(Preferably) a Bachelor or Master’s degree in Law, Criminology, Business Economics or equivalent competencies, or equivalent experience in a complex CDD environment. Relevant experience as people manager is a pre
(Willingness to obtain) certifications that demonstrate your expertise on KYC/CDD (e.g. ACAMS);
(Willingness to obtain) certifications that demonstrate Agile/Scrum and LEAN expertise; or equivalent by experience
Fluent in English and Dutch

Your future colleagues

The overall KYC & FC CDD teams are primarily organized via countries and steered by Group. Country teams are composed by customer segments You will lead on of the teams focused on a customer segment. Your team will consist of up to max 18 CDD analysts who will report into you. Together with the other team leads, you will be part of the CDD Operations management team. You will report into the Head of CDD.

What we offer you

An inspiring work culture
The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

find a sense of meaning in your work
create positive energy and impact with your co-workers
build mutual trust and respect in working relationships
enjoy fulfilment at a professional and personal level

A comfortable working environment
Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions

a salary appropriate to the position, our remuneration policy and your experience
an attractive pension policy
a mobility card (including free private travels)
flexible working hours and the opportunity to work from home
reimbursement of a company bicycle to the max of € 1,500
27 holiday days with a 36-hour working week, plus the option of buying 2 weeks of extra holiday days
extra leave to contribute to voluntary work
a range of education and training opportunities
the option to join our collective health insurance
a working from home allowance per home office day
suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included.

The closing date for applications is: May 5, 2026

If the role interests you but you still have some questions, please connect with us via email: careers@triodos.com. If there are any additional adjustments you may need during the application process, please let us know.

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

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Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, the United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.

www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl